I work as a Customer Care Representative at BRHP. My major duties are working the front desk, responding to customer questions, and helping process documents. I previously worked in consumer protection, fair housing, and veterinary medicine. My educational background is in theater and legal studies. I enjoy performing, baking, traveling, and cemetery and ghost tours.

Kelley Webb is a Housing Mobility Associate at BRHP. She is responsible for processing recertifications, interims, and rent increases. Prior to BRHP, Kelley worked at the Baltimore County Department of Housing and Community Development as a rental subsidy specialist. In her free time, she enjoys writing poetry and doing arts and crafts.

Latisha James is the Customer Care Representative Team Lead at BRHP. Her responsibilities include managing the front office operations and other administrative responsibilities. Prior to BRHP, Latisha worked as a supervisor at a hotel where she trained the front desk staff. In her free time, she enjoys watching movies and spending time with her child.

Mark Pollard is a Customer Care Representative at BRHP. His responsibilities include working with the counseling team to support clients in their housing journey. Mark previously worked for a property management company. He also has experience working in public libraries. Mark studied at Towson University and the University of Baltimore, where he studied both graphic design and veterinary medicine. In his free time, he enjoys doing graphic design and cooking. He also likes Sci-Fi and loves dogs.

Marlow Henderson is a staff accountant at BRHP. His responsibilities include monitoring and reporting day to day financial operations. Prior to BRHP, Marlow worked at various local organizations as a finance grant specialist. He earned a bachelor’s degree in Business Administration in 2017 from Stevenson University. In his free time, he loves to workout in the gym, hang with friends and family, and cheer on the Baltimore Ravens.

Mary has many years of experience in the housing industry as a community manager, property manager, housing specialist and FSS Coordinator. She has a Bachelor’s degree in Human Services.

Mary Rosario is the Vendor and Procurement Specialist at BRHP, where she oversees procurement and vendor deliverables in compliance with HUD regulations, governing contracts, and BRHP’s policies. She is also responsible for managing relationships with the vendors who provide such services. Prior to BRHP, Mary worked at Bloom and Associates, P. A. as the Director of Operations. Mary was also a co-founder of UR, Solutions. She earned her BS degree from the University of Puerto Rico. In her free time, Mary enjoys traveling and learning new things with her kid.

Melody Timmons-Prout is a Housing Mobility Team Lead at BRHP, where she advocates, supports and provides referrals to families in need of assistance. Prior to BRHP, Melody has been employed as a Property Manager and Leasing Professional. She earned her Bachelor of Science degree in Counseling and Human Services from Stevenson University in Owings Mills MD. She also holds an Associates of Arts degree in Human Services from the Community College of Baltimore County. In her free time, Melody enjoys singing at karaoke, traveling and spending time with family and friends.

Nicole is a Housing Mobility Team Lead at BRHP, where she manages caseloads of HCV participants. She is also responsible for determining a participants program eligibility, voucher issuance, calculating tenant rent portions and Housing Assistance Payments (HAP). Prior to BRHP, Nicole worked as a membership experience representative at USA Lacrosse. She also worked as an office secretary for the Comptroller of Maryland. Nicole graduated with a Bachelor of Arts degree in human services administration from the University of Baltimore. In her free time, she enjoys reading, binge watching a good show, and traveling.

Pete Cimbolic is the Managing Director for Research & Innovation at BRHP. His responsibilities include the oversight of organizational operations and developing new lines of business. He is also responsible for evaluating and enhancing core programs. Previously, Pete worked at the ACLU of Maryland assisting with the Thompson v. HUD lawsuit, and supporting other fair housing work. Pete holds a bachelor’s degree in philosophy from Catholic University. In his free time, Pete enjoys walking his dog and enjoying all that Baltimore has to offer.