Denisha Turner is a Customer Care Representative at BRHP, where she supports the counseling team by processing move requests, manages the front desk, assists incoming clients, and processes documents. Prior to BRHP, Denisha worked at Johns Hopkins Hospital as a Patient Service Coordinator. Denisha also worked at 1199 SEIU. In her free time, Denisha enjoys playing video games, music, and spending time with family.

Doviea Harper is a customer experience specialist at BRHP. She is responsible for addressing inquiries, resolving complaints and providing other customer service supports to meet the needs of BRHP program participants. Doviea has been in the housing and property management industry since 2006. Prior to BRHP, she worked at Berkshire Property Advisors. Doviea has more than 20 years of experience in customer service, administration, sales and marketing. She is a business management graduate of Colorado Technical University, and also has a project planning certification. In her free time, Doviea enjoys doing photography, singing and reading.

Efron Berkowitz is a quality control analyst at BRHP. His responsibilities include managing agency-wide program compliance in accordance with HUD regulations and BRHP’s Administrative Plan. Prior to BRHP, Efron worked as a leasing consultant for various properties in Maryland, Washington, DC, and Virginia. He also worked as an area sales representative for the Hershey Company. Efron attended high school at Wilde Lake High School in Columbia, Maryland and he earned a bachelor’s degree in history from McDaniel College, where he had the opportunity to study abroad in Budapest. In his free time, Efron enjoys playing card and board games.

Esteban is a rental assistance associate, where he manages interim changes, rent increases, and terminations. Prior to working at BRHP, Esteban worked as an online sales manager at Mac Business Solutions, an Apple reseller. He also worked at Chipotle Mexican Grill (but already knew how to make guacamole before that). He earned a bachelor’s degree in philosophy with a minor in religious studies from St. Mary’s College of Maryland. In his free time, Esteban loves watching and playing soccer, honing his analytical skills through video and board games, hiking, and doing anything in the kitchen.

FaShaunDa Walton is the Housing Mobility Director at BRHP, where she is responsible for the Rental Assistance (Housing Choice Voucher) and Counseling functions, overseeing the administration of the Housing Mobility Program. FaShaunDa earned her Bachelor of Business Administration with a concentration in Accounting in 2012. Prior to BRHP, FaShaunDa worked in banking and retail and in her free time, FaShaunDa enjoys spending time at home with her family, traveling and baking.

Graham Bos is the Lead Data Analyst at BRHP. His responsibilities include providing operational and technical support on process reporting, program evaluation and enhancements. Prior to working at BRHP, Graham worked as a community fellow at the Maryland Department of Housing and Community Development, and as an English teacher in Gran Canaria, Spain. He earned his bachelor’s degrees in economics and math from St. Mary’s College of Maryland. In his spare time, Graham enjoys playing soccer and basketball, traveling and playing chess.

Henry is a Data Analyst at BRHP. His responsibilities include providing operational and technical support on process reporting, program evaluation and enhancements.

Jeffrey Holland is a finance analyst at BRHP. His responsibilities include assisting clients, property partners, and vendors with payment inquiries, processing security deposit requests, and managing property owner and agent contacts. Jeff has over 15 years of accounting experience from manufacturing and sales industries. He earned a certificate in automotive technology from Lincoln Technical Institute and continued his education at the University of Maryland. In his free time, he enjoys watching car shows.

I work as a Customer Care Representative at BRHP. My major duties are working the front desk, responding to customer questions, and helping process documents. I previously worked in consumer protection, fair housing, and veterinary medicine. My educational background is in theater and legal studies. I enjoy performing, baking, traveling, and cemetery and ghost tours.

Julianne Walker is a program training specialist at BRHP. Her responsibilities include creating and evaluating learning materials for staff, participants, and external stakeholders. She also provides training and technical support to other public housing authorities on successful mobility counseling practices. Prior to BRHP, Julie worked as a community development assistant at Park Central Development. She also served in Americorps as a case manager at the McKinleyville Family Resource Center. Julie earned her bachelor’s degree in social work from the University of Maryland, Baltimore County. She received her master’s degree in social work from the Brown School at Washington University in St. Louis. Julie comes from a military family, and still enjoys traveling and exploring new places often.

Kelley Webb is a rent assistance associate at BRHP. She is responsible for processing recertifications, interims, and rent increases. Prior to BRHP, Kelley worked at the Baltimore County Department of Housing and Community Development as a rental subsidy specialist. In her free time, she enjoys writing poetry and doing arts and crafts.

Latisha James is a customer care representative team lead at BRHP. Her responsibilities include managing the front office operations and other administrative responsibilities. Prior to BRHP, Latisha worked as a supervisor at a hotel where she trained the front desk staff. In her free time, she enjoys watching movies and spending time with her child.

Lynette Alston (Housing Mobility RAA) is a graduate from the School of Social Work at Coppin State University. She has years of customer service, human service, counseling and housing experience. Lynette joins us from the Baltimore County Department of Health and Human Services.

Mark Pollard is a customer care representative at BRHP. His responsibilities include working with the counseling team to support clients in their housing journey. Mark previously worked for a property management company. He also has experience working in public libraries. Mark studied at Towson University and the University of Baltimore, where he studied both graphic design and veterinary medicine. In his free time, he enjoys doing graphic design and cooking. He also likes Sci-Fi and loves dogs.