Angelina joins has decades of customer service, counseling and case management experience.
Cheryl Daniels is a Wealth Building Coach at BRHP. She is responsible for recruiting, building and maintaining healthy relationships with property owners. She helps maintain a positive rapport with property owners and participants. Cheryl is a licensed realtor and has a background in banking and finance, where she perfected the skill of matching products and services with customers’ needs and wants. She enjoys helping others and in her free time she likes to spend time with her family and hike.
De’Monta Reed is a Customer Care Representative at BRHP, where he manages the front desk, assists incoming clients, and processes documents. Prior to BRHP, De’Monta worked at CR of Maryland as an Assistant Property Manager. De’Monta also has over 10 years of customer service experience. He earned his Associates Degree from South Mountain Community College, and attended Howard University. In his free time, De’Monta enjoys music, anime, and any activity in the water!
Denisha Turner is a Customer Care Representative at BRHP, where she supports the counseling team by processing move requests, manages the front desk, assists incoming clients, and processes documents. Prior to BRHP, Denisha worked at Johns Hopkins Hospital as a Patient Service Coordinator. Denisha also worked at 1199 SEIU. In her free time, Denisha enjoys playing video games, music, and spending time with family.
FaShaunDa Walton is the Housing Mobility Director at BRHP, where she is responsible for the Rental Assistance (Housing Choice Voucher) and Counseling functions, overseeing the administration of the Housing Mobility Program. FaShaunDa earned her Bachelor of Business Administration with a concentration in Accounting in 2012. Prior to BRHP, FaShaunDa worked in banking and retail and in her free time, FaShaunDa enjoys spending time at home with her family, traveling and baking.
I work as a Customer Care Representative at BRHP. My major duties are working the front desk, responding to customer questions, and helping process documents. I previously worked in consumer protection, fair housing, and veterinary medicine. My educational background is in theater and legal studies. I enjoy performing, baking, traveling, and cemetery and ghost tours.
Latisha James is a customer care representative team lead at BRHP. Her responsibilities include managing the front office operations and other administrative responsibilities. Prior to BRHP, Latisha worked as a supervisor at a hotel where she trained the front desk staff. In her free time, she enjoys watching movies and spending time with her child.
Mark Pollard is a customer care representative at BRHP. His responsibilities include working with the counseling team to support clients in their housing journey. Mark previously worked for a property management company. He also has experience working in public libraries. Mark studied at Towson University and the University of Baltimore, where he studied both graphic design and veterinary medicine. In his free time, he enjoys doing graphic design and cooking. He also likes Sci-Fi and loves dogs.
Melody Timmons-Prout is a Housing Counselor at BRHP, where she advocates, supports and provides referrals to families in need of assistance. Prior to BRHP, Melody has been employed as a Property Manager and Leasing Professional. She earned her Bachelor of Science degree in Counseling and Human Services from Stevenson University in Owings Mills MD. She also holds an Associates of Arts degree in Human Services from the Community College of Baltimore County. In her free time, Melody enjoys singing at karaoke, traveling and spending time with family and friends.
Serene Holmes is a housing counselor at BRHP. Prior to BRHP, Serene worked as an office manager for a final expense life insurance agency. She earned her associate’s degree in sociology from Montclair State University. In her free time, she enjoys cooking for her family.
Taryn is a Customer Care Representative at BRHP. She previously worked in Health Information Management and Customer Service Roles. She is currently pursuing a degree in Human Services. One of her favorite hobbies is reading.
Tiera Haley is special assistant to BRHP’s executive director. Her responsibilities include scheduling and managing the executive director’s calendar and assisting with special events and projects. She is also responsible for scheduling eligible participants for final eligibility and movers voucher issuance briefings, and processing voucher expirations. Prior to BRHP, Tiera worked at the Maryland Developmental Disability Administration, where she provided administrative support to the executive management team. Tiera attended Coppin State University and Phoenix University. In her free time, she enjoys reading, journaling, and meditating.