Penny is a technology and operations professional who cares deeply about helping people navigate systems with greater ease and confidence. She brings experience across ecommerce, technical training, and digital systems work, but what matters most to her is making technology feel approachable and supportive rather than overwhelming. Penny believes in meeting people where they are and creating practical solutions that make everyday processes smoother and more manageable. She has a special interest in adult learning and enjoys exploring thoughtful ways to use automation and AI to serve people more effectively. Outside of work, she values connection, lifelong learning, and spending time with animals.